Introduction

At Real Health Uganda, we are committed to maintaining the highest standards of integrity and accountability. Our enforcement mechanisms are designed to ensure strict adherence to our anti-fraud, waste, and abuse policies. We take a zero-tolerance approach towards violations and are dedicated to upholding ethical practices across all levels of our organization.

Enforcement Mechanisms

Investigative Procedures

When fraud, waste, or abuse is suspected, a thorough investigation will be conducted. The following steps outline our investigative procedures:

  • Investigation Team: Investigations are carried out by our internal audit team or, when necessary, by external auditors.
  • Documentation: All investigations are documented in detail, including evidence collected, interviews conducted, and findings.
  • Reporting: Investigation outcomes are reported to the appropriate senior management and, if required, to external regulatory bodies.

Disciplinary Actions

Individuals found guilty of fraud, waste, or abuse will face disciplinary actions, which may include:

  • Warnings: For minor violations, a formal warning may be issued.
  • Suspension: Temporary suspension from duties may be enforced while the investigation is ongoing.
  • Termination: In cases of severe misconduct, termination of employment or contractual agreements may occur.

Decisions regarding disciplinary actions are made by a designated review board based on the severity of the violation.

Reporting Violations

Reporting Channels

We encourage employees and stakeholders to report any suspicious activities through the following channels:

  • Hotline: +256 41 467 1109
  • Email: info@realhealthuganda.org
  • Online Portal: PUHMED

All reports are treated with the utmost confidentiality and whistleblowers are protected from retaliation.

Procedures for Handling Reports

  • Receiving Reports: Reports are received by the compliance department and reviewed promptly.
  • Review Process: An initial assessment is conducted to determine if further investigation is warranted.
  • Action Taken: Appropriate actions are taken based on the investigation’s findings, and updates are provided to the reporter as applicable.

Monitoring and Auditing

Regular Audits

Regular audits are conducted to detect and prevent fraud, waste, and abuse. Our audit schedule includes:

  • Frequency: Audits are performed biannually.
  • Scope: Audits cover all critical areas where risks are identified.

Ongoing Monitoring

Continuous monitoring practices include:

  • Data Analysis: Regular analysis of transaction data and other relevant information to identify anomalies.
  • Tracking Systems: Utilization of advanced tracking systems to detect potential issues early.

Training and Awareness

Employee Training

All employees receive training on our anti-fraud, waste, and abuse policies, including:

  • Training Programs: Comprehensive training sessions are held quarterly.
  • Content: Training covers policy details, reporting procedures, and ethical practices.

Awareness Campaigns

We conduct ongoing awareness campaigns to reinforce the importance of compliance and ethical behavior.

Review and Improvement

Policy Review

Our enforcement policies are reviewed and updated regularly to ensure their effectiveness. The review process involves:

  • Frequency: Policies are reviewed every year.
  • Review Board: A designated review board oversees the update process.

Feedback Mechanism

We welcome feedback from employees and stakeholders to improve our enforcement practices. Feedback can be submitted via:

  • Email: pni.info@realhealthuganda.org